TrendCare Customer Support Portal

The Trend Care Customer Support Portal offers the following to our valued customers –  

  • Single point of contact and management for all Trend Care Services and Support 

  • Real time communication – updates, information, collaboration, and request status awareness 

  • Built-in Service Level Agreements  

  • Integrated Knowledge Base 

  • Automated acknowledgement of submitted requests 

  • Detailed, searchable histories of all issues raised by you, or from within your organisation

What is the TrendCare Customer Support Portal? 

The TrendCare Customer Support Portal is a cloud-based customer engagement platform that delivers a responsive, dynamic, transparent, and effective blend of Customer Service, Care and Support.  

Service 

Customer Service is the advice or assistance that Trend Care Systems provides to our customers while they interact with the TrendCare system and is heavily related to our customers’ requirements. 

Our team of highly skilled and experienced specialists follow endorsed procedures to meet our customers’ technical, clinical and administrative requirements.  

We realise that customer experience can be heavily influenced by a Customer Service interaction. Therefore, Trend Care Systems recognises that the care and support of our customer is as a core focus of our staff. 

Support 

Trend Care Customer Support is focused on delivering service efforts from Clinical and IT specialists in providing support that concentrates on helping Trend Care customers to use products and services correctly, efficiently, and effectively. 

Feedback 

Customer feedback provides Trend Care with information which is used for intelligent planning to improve the TrendCare software and services products. 

TrendCare is now seeking your feedback at the conclusion of every interaction through our Customer Support Portal. This valuable information, together with your requests, provide us with the constructive feedback we need to meet our commitment to continually improving our software product and our service to you, our valued customer.