FAQ’s

TrendCare software offers numerous benefits, including streamlined workforce management, enhanced patient care, and improved compliance with regulatory standards. By facilitating efficient scheduling and workload distribution, TrendCare ensures that patients receive high-quality care. Additionally, with its user-friendly interface and seamless integration capabilities, TrendCare helps optimise operations, reduce costs, and boost staff satisfaction. Learn more about the advantages of TrendCare by contacting us to obtain the TrendCare Gold Standards documentation.

The TrendCare software encompasses a wide range of products tailored to meet the diverse needs of healthcare facilities. Each of these products are designed to address specific challenges encountered in healthcare operations, aiming to enhance efficiency, optimise patient care, and ensure compliance with regulatory standards. For detailed information about each product and its features, please ask us for a copy of our Product Data Sheet.

Yes – The TrendCare leave planner enables managers to add in approved leave for years in advance. This leave will then populate a roster automatically each time a new roster is developed. The type of approved leave can be identified in the leave planner. Public holidays can be added to display on the planner. School holidays periods can be highlighted in the planner, if required.

TrendCare utilises various factors and algorithms to assess the needs of patients on each ward, considering patient acuity, workloads, mandated ratios, and other relevant parameters. This comprehensive approach ensures optimal nurse/midwife allocation for effective patient care.

Yes, TrendCare offers the capability to assign nursing/midwifery workloads to individual nurses/midwives and/or teams of nurses/midwives, facilitating efficient distribution of clinical care and optimal utilisation of resources for enhanced patient care.

Yes, TrendCare provides an Allied Health handover feature to facilitate seamless communication and information transfer between Allied Health professionals.

TrendCare provides robust ward reporting functionalities specifically tailored to aid in Full-Time Equivalent (FTE) calculations. These features include detailed insights into patient acuity measures, staffing level requirements, peaks and troughs in workloads, and other essential metrics necessary for accurate FTE calculations.

During business hours you should contact your TrendCare Coordinator or your IT help desk depending on your hospital protocol. After hours it maybe your after-hours hospital manager or IT help desk, depending on your organisations’ protocol. Trend Care consultants and Trend Care admin staff are unable to assist with password resets as they do not have access to your system.

Booking a workshop with Trend Care Systems is easy. Simply contact our customer support team via the Trend Care Customer Support Portal to express your interest. We offer customisable training programs tailored to your organisation's needs. Once we understand your requirements, we'll work with you to schedule the workshop at a convenient time, either onsite or virtually. After confirming the booking, our experienced trainers will deliver the workshop, providing valuable insights and hands-on learning. We also offer follow-up support to ensure continued success with the TrendCare solution.

Organisations using the Trend Care acuity function who have completed inter-rater reliability testing, can request to participate in timing studies. When acuity research studies related to acuity are planned, all relevant user sites are invited to participate.

TrendCare Systems regularly releases upgrades to the TrendCare product to ensure its continual improvement and optimisation. The frequency of these upgrades may vary but is typically aimed at providing users with the latest features, enhancements, and bug fixes to enhance their experience and keep the system up to date with industry standards.

The TrendCare Customer Support Portal can be accessed by the following link - Trend Care Customer Support Portal

If you are a TrendCare Coordinator and you require access to the portal, please email support@trendcare.com.au for assistance. All other TrendCare users who require access to the portal should contact their TrendCare Coordinator.

If you are a Safe Staffing Coordinator in Ireland, and you require access to the portal, please email uk.support@trendcare.co.uk for assistance. All other TrendCare users who require access to the portal should contact their Safe Staffing Coordinator.