TrendCare Privacy Policy

At Trend Care Systems, safeguarding your personal information is paramount in all our endeavours, including software development, customer support, training, and related administrative tasks.

We are dedicated to complying with all legal obligations under Information Privacy legislation in Australia, New Zealand, Thailand, the United Kingdom, and Ireland, pertaining to the collection and utilisation of personal information. Importantly, to provide our customers with peace of mind, Trend Care Systems does not host or store customer’s patient, or staff data on our platforms. Your privacy is of utmost importance to us.

Collection, access, and use

Trend Care Systems will exclusively gather and utilise personal information for legitimate purposes directly linked to its functions or activities. The collection will occur when the information is necessary for the intended purpose, for a directly associated purpose reasonably expected by the individual, or for a purpose to which the individual has granted consent.

Website access

When individuals access or view the Trend Care website, it is important to note that Trend Care does not actively collect personal data during these interactions. The website is designed to respect user privacy. No personal information is gathered during the browsing experience.

Storage and disposal

Trend Care Systems will keep information for as long as necessary for the purpose for which it may lawfully be used. Trend Care Systems will take reasonable measures to protect information it holds against loss, unauthorised access, use, and disclosure. Information that is no longer required will be securely disposed of in accordance with law.

Disclosure

Trend Care Systems will only disclose an individual’s information held by Trend Care Systems where consent has been given by the individual, or as otherwise authorised, permitted, or required by law.

What information is collected and for what purpose?

  • Identity Data: encompassing name, work address, work email, business telephone number, and other pertinent work-related contact particulars, is collected for the purpose of customer interaction.

  • Profile Data: user preferences, comments, feedback.

  • Customer Content Data: personal information contained in documents, messages, comments, text and images that the customer has transmitted to Trend Care Systems.

  • Support Data: comments, feedback and information that the customer has submitted when using the Trend Care Systems customer support services.

  • Marketing Data: This category encompasses customer preferences regarding receiving or declining marketing communications from Trend Care Systems. It comprises testimonials, references, photos, and de-identified product demonstration data voluntarily provided by customers, with their explicit consent for utilisation by Trend Care Systems.

  • Access and Communication Credentials: Usernames, passwords, passphrases, secrets, links, and keys provided by the customer to Trend Care for remote access to their TrendCare implementation (UAT and/or Live) and for communication and collaboration purposes, including Teams Meeting Links, passwords, and document links.

  • Research Data: Confidential hospital data utilised for benchmarking and timing studies, with all personal identification information anonymised prior to transmission to Trend Care.

How we collect personal information

Trend Care Systems may gather personal information about its customers and/or relevant organisations through various channels, including:

  • Application for TrendCare products and services.

  • Telephone conversations with Trend Care Systems.

  • The Trend Care Customer Portal, communication platforms, and emails.

  • Customer satisfaction surveys.

  • Attendance at conferences.

How Trend Care uses personal data

  • Establishing and nurturing a business relationship with Trend Care Systems.

  • Providing support services, addressing queries and concerns.

  • Sending notifications, reminders, and pertinent documentation.

  • Evaluating, enhancing, and developing Trend Care Systems' services for customers.

  • Conducting customer user training.

  • Managing accounts and handling administrative tasks, including billing and payments.

  • Engaging in marketing and communication activities, such as announcing new upgrades or recommending training workshops.

Data security

Trend Care Systems ensures a secure information environment, balancing integrity and confidentiality without hindering access and availability. Data security involves implementing controls, including policies, processes, organisational structures, and software/hardware functions, aligned with risk profiles. These controls are continually established, monitored, reviewed, and enhanced as needed to uphold data integrity while aligning with customer and Trend Care Systems objectives.

Training

Trend Care provides staff training to ensure compliance and support for the requirements outlined in this policy.

Marketing

Customer data is utilised by Trend Care Systems exclusively with the explicit consent of the customer, who retains the right to opt in or out of providing data for TrendCare marketing purposes. Trend Care Systems may use customer names, contacts, testimonials and de-identified report examples for the following purposes:

  • Notification of new TrendCare upgrades

  • Recommendation of TrendCare products and workshops

  • Demonstration of the TrendCare product and reports

  • Distribution of TrendCare newsletters or relevant announcements

  • Facilitating networking with other users

The data protection rights of an individual

Under the data protection legislation, individuals have the right to:

  • Request access to their personal data.

  • Request correction of the personal data that Trend Care Systems holds about them.

  • Request erasure of their personal data.

  • Ask Trend Care Systems to stop or start sending them marketing messages at any time.

Access to this Privacy Policy

Trend Care Systems is committed to ensuring transparency and accessibility. In line with this commitment, we will furnish staff, customers, and suppliers with access to this policy through the dedicated section on the Trend Care website, fostering a culture of openness and information sharing.

Changes to this Privacy Policy

Trend Care Systems retains the authority to revise this policy at its discretion, and in the event of significant updates, will furnish its staff, customers, and suppliers with a fresh privacy notice through the Trend Care website.

Contacting Trend Care Systems

Should a customer wish to contact Trend Care Systems about any aspect of the processing of personal data, they should email support@trendcare.com.au or uk.admin@trendcare.co.uk or nz.admin@trendcare.co.nz or call:

Australasia: +61 7 3390 5399

Europe: +44 161 464 4565

Complaints

The CEO of Trend Care Systems is appointed as the responsible authority for addressing complaints regarding privacy and confidentiality. Additionally, they are tasked with facilitating the proper and equitable implementation of this policy.